Notice and Takedown Procedure

1. What this procedure is for

Seasoned.info publishes reviews written by seasonal workers about resorts and about the employers who hire them. Those reviews name businesses and describe pay, accommodation, hours and working conditions.

We think that information deserves to exist. We also accept that a review can be wrong, out of date, malicious, or written by someone who never worked for you at all.

This procedure is how you tell us, and how we deal with it. It is designed to be quick, fair to both sides, and to work without either of us needing lawyers.

We would much rather handle a complaint here than in correspondence with solicitors. Please use it first.

Send complaints to: support@seasoned.info with "Notice and Takedown" in the subject line.

Postal address for service of formal legal notices:

5307 Victoria Drive #1290 Vancouver, BC V5P 3V6 Canada

2. Our position as a host

Seasoned.info is a host. We store and display content created by our users. We do not write reviews, we do not commission them, we are not paid to place them, and we do not verify that they are true. We do not edit reviews to change their meaning. What we do is run a platform, publish the rules that apply to it, and apply those rules consistently.

We are not going to claim a legal immunity here. Rather than assert a status, we would rather describe what we actually do, because that is what we can stand behind:

we do not author, commission or adopt user reviews as our own statements;
we publish this procedure and our Acceptable Use and Content Policy, and we apply them to everyone on the same terms;
we act promptly once we receive a proper notice under section 4, and we remove content that is unlawful or that clearly breaches our policy;
we keep a record of every complaint and every decision, so what we did and why can be examined later;
we give the person complained about a chance to answer, and we give the complainant a right of reply and an appeal.

This procedure is our own voluntary policy. No statute requires us to operate it in this form. We do so because it is fairer and faster than deletion on demand, and because a platform that deletes whatever it is asked to delete is worth nothing to the people it exists for.

A properly completed notice under section 4 gives us what we need to act quickly. A vague or unsubstantiated demand does not, and will slow things down for everyone.

In many cases the practical outcome is that we put you in contact with the reviewer, with their consent, so the complaint can be resolved between you, rather than our simply deleting the content. We explain this in section 7.

Nothing in this document is a waiver of any defence available to us, or an admission that any content is unlawful.

2A. Which law we apply, and where you stand

We are a sole proprietorship based in British Columbia, Canada. Our users are in many countries, and the site is published in twelve languages, with a large audience in the UK and the EU.

Content decisions are made under the law of British Columbia, together with our own Content Policy — which in places is stricter than the law requires. That is the law we know, the law we are subject to, and the law that governs our agreement with you (see our Terms of Service).
We cannot apply twenty legal systems at once. If content is lawful in BC and complies with our policy, we will not remove it merely because someone asserts it is actionable somewhere else. What we will do is take the point seriously, consider it as part of our assessment, and explain our decision.
You may still have rights under your own law. Nothing here removes them. If you are in the UK or the EU, that may include data protection rights, defamation rights, or rights under local platform regulation, and you are free to pursue them through the routes available to you. Section 10 sets out the regulators and courts you can go to.
Privacy complaints are handled separately. Where a complaint is really about personal data — yours or an identifiable individual's — we deal with it under our Privacy Policy as well as this procedure, and we will apply the applicable data protection standard rather than treating it as an ordinary content complaint.
Court orders. We comply with orders of a court that has jurisdiction over us. We will consider orders from elsewhere on their merits and will normally comply where the order is genuine and its scope is clear.

3. Who can complain

You can use this procedure if you are:

a business named in a review or listing (employer, resort operator, chalet company, agency, bar, hotel);
an individual who has been identified in content in breach of our Content Policy;
a rights holder whose copyright, trade mark or database right has been infringed;
a data subject exercising privacy rights, whether under Canadian privacy law or under UK or EU GDPR (you may also use the routes in our Privacy Policy);
an authorised representative — a solicitor, agent or employee acting for any of the above, with authority stated;
a regulator, court or law enforcement body.

Anyone can also report content informally using the report link on the page. That goes into general moderation. This formal procedure is for complaints that need a decision and a written response.

4. What a valid complaint must contain

We can only act on complaints that give us enough to work with. A complaint missing any of the following is incomplete and we will come back to you for the rest, which delays the outcome.

Please include all of these:

4.1 The content

The exact URL of every page containing the content you object to. One URL per item. "Reviews of my company" is not enough.
The specific words you object to — quoted verbatim, in full, exactly as they appear. If a review contains ten sentences and you object to two, quote those two. We will not treat a complaint about a whole review as a complaint about every sentence in it.
A screenshot or copy of the content as it currently appears, in case it changes.

4.2 Why it should come down

What is wrong with each quoted statement, taken one at a time. Choose the ground and explain it:
- Factually inaccurate — say what the true position is, and provide what evidence you can (contracts, payslips with personal data redacted, rotas, HR records, dates of employment). We understand you may not be able to prove a negative; give us what you have.
- Defamatory — explain the meaning you say the words bear, why that meaning is untrue, and what harm to reputation it has caused or is likely to cause (for a business, the commercial loss you can point to). See section 5.
- Not a genuine review — e.g. the person never worked for you. Tell us why you believe that, and give the employment dates or records you can share.
- Breach of our Content Policy — e.g. it names an individual, contains personal data, or is discriminatory. Point to the rule.
- Confidential or NDA-protected — identify the agreement and the clause. Attach it if you can.
- Infringes your rights — identify the copyright work, trade mark or registration, and your ownership.
- Unlawful for another reason — say which law.
What outcome you want — removal, correction, a right of reply, or something else. See section 8.

4.3 Who you are

Your full name, and the name of the business you represent.
Your role and standing — why you are entitled to complain on the business's behalf.
Contact details: email, postal address and, ideally, a phone number.
A postal address for service if you are willing to give one. We will not publish it, but as part of this procedure we will normally need to tell the reviewer who is complaining and what is said about their content — see section 7 — so please tell us what you are and are not willing for us to pass on.

4.4 Statement of truth

A signed statement in these terms:

"I confirm that the information in this complaint is true and accurate to the best of my knowledge and belief. I am authorised to make this complaint on behalf of [name of business/person]. I understand that Seasoned.info will rely on this statement when deciding what action to take, and that a knowingly false or misleading complaint may itself give rise to legal liability and will be recorded."

Name, position, date.

Please do not send a bare solicitor's letter demanding removal with no particulars. It will be answered by a request for the information above, which wastes a week.

5. If your complaint is about defamation

A few things that will make your complaint stronger and our decision faster. This is not legal advice, and you should take your own advice about the law of the place where you would bring a claim.

Identify the meaning. What do you say the words mean to an ordinary reader? Defamation is about meaning, not wording.
Harm to reputation. Tell us what harm you say has actually occurred — lost bookings, withdrawn applications, cancelled contracts — with whatever evidence you have. A complaint that only asserts that a review is unfair, without any identifiable harm, is much harder for us to act on.
Truth, honest opinion and public interest matter. Much of what appears in a review is either substantially true, or an expression of honest opinion based on facts the reviewer states ("the accommodation was awful", "the rota was unmanageable"). Statements about pay and working conditions in an industry where information is scarce are also matters of public interest. We will weigh all of this. Explaining why the statement is not true, not honest opinion, and not of public interest will help your complaint.
Distinguish fact from opinion. "They paid me late three times" is a factual claim we can look at. "It was the worst season of my life" is opinion, and we will not remove it.

6. Timescales

Stage	Target
Acknowledgement of your complaint	2 working days
Request for missing information, if the complaint is incomplete	2 working days
Initial assessment and, where appropriate, temporary de-publication	5 working days of receiving a complete complaint
Contacting the reviewer and awaiting their response	10 working days for them to reply. Silence does not decide the complaint — see section 7, step 4
Substantive written decision	14 working days of receiving a complete complaint
Complex cases (multiple reviews, disputed evidence, legal advice needed)	We will tell you before day 14 and give a revised date, normally within a further 14 working days
Manifestly unlawful content (doxxing, threats, sexual content, content identifying a child)	Removed within 24 hours, no assessment period
Appeal of our decision	Acknowledged in 3 working days, decided in 14 days

Working days are Monday to Friday excluding statutory holidays in British Columbia. We are a small operation, and the ski season is our busiest period — but these are the targets we hold ourselves to. Where a complaint concerns content that is manifestly unlawful, we act immediately rather than waiting for any of the periods above to run.

7. What we will do

Step 1 — Acknowledge and log

We record your complaint, assign it a reference, and confirm receipt. Every complaint is logged and retained (see our Privacy Policy for how long).

Step 2 — Assess against the Content Policy and the law

We read the quoted statements and check them against our Acceptable Use and Content Policy and against the legal grounds you have raised.

The complaint is decided on its merits, not on whether the reviewer answers us. This is the single most important thing to understand about how we work. We assess what the words actually say, what our policy actually requires, and what evidence either side has actually provided. A complaint is not made stronger by the reviewer's silence, and it is not made weaker by their protest.

We sort every quoted statement into one of three buckets:

(a) Statements of the reviewer's own experience or opinion. "The accommodation was cold." "The rota was unmanageable." "I was paid €1,450 a month gross." "It was the worst season of my life." This is most of what a review contains. A person's account of what happened to them, and their view of it, is exactly what this site exists to publish. We do not remove this because it is unwelcome, unflattering, or disputed. If you say the underlying fact is wrong, the normal remedy is a right of reply or a contested marker (step 5), not deletion.

(b) Verifiable factual claims capable of being shown false. A specific, checkable assertion — a named figure, a date, a stated policy of the business, an assertion about people other than the reviewer ("they pay everyone below minimum wage"), an allegation of criminality. These we will genuinely investigate, and where you show a claim to be false, we will correct or remove it.

(c) Policy or legal breaches. Naming an identifiable individual, personal data, doxxing, harassment, threats, discriminatory content, sexual content, spam, incentivised or fabricated reviews, material clearly covered by a confidentiality agreement, infringing material, or content that is otherwise unlawful.

Bucket (c) content comes down or is edited at this stage, without waiting for anyone. Bucket (b) goes into investigation. Bucket (a) stays up unless something in (b) or (c) applies to it.

Step 2A — What each type of complaint is actually likely to get

Different complaints do not deserve the same default. This is our starting position in each case; the facts can move it.

What you are complaining about	Default outcome
Unlawful content — threats, incitement, content sexualising a child, criminal material	Immediate removal, within 24 hours, no assessment period, referral where appropriate
Doxxing / personal contact details	Immediate removal
An identifiable individual is named (name, or role plus detail that identifies one person)	Immediate removal or redaction of the identifying material. The rest of the review normally stays
Clear policy breach — spam, advertising, incentivised, fabricated, not a first-hand account, discriminatory language	Removal, plus account enforcement
Harassment aimed at a person or at your staff	Removal of the harassing material; account enforcement
Confidential / NDA material	Assessed. Genuinely confidential business information (client lists, pricing, trade secrets) is removed. A worker describing their own pay, hours and conditions is not treated as confidential by default, whatever the contract says — see section 3 of the Content Policy
Specific factual claim you say is false, with evidence	Investigated. If shown false: correction, edit or removal. If genuinely unresolvable: contested marker and right of reply
Specific factual claim you say is false, with no evidence	Right of reply. We will not remove a statement on assertion alone
Reviewer never worked for you	Investigated as a priority. If established, removal and account enforcement. Give us employment dates and records
Opinion, tone, or the overall impression of a review	No action. Right of reply available
Out of date — accurate then, not now	No removal. We date reviews. Right of reply, and we will make the season clearer if it is not
"It is damaging our recruitment" on its own	No action. That is not a ground

Step 2B — The contested marker

Where a complaint raises a real, arguable factual dispute that neither side can settle to our satisfaction, the review stays up and we attach a visible notice to it recording that the business disputes it, the date, and in one line what is disputed. Your right of reply is published with it.

We think this is the honest outcome. It tells the reader everything relevant — that the account exists, and that it is challenged — instead of quietly deleting information because it was contested. A contested marker is not a finding that the review is wrong, and it is not a finding that it is right. We will review it if either side produces something new.

Step 3 — Consider temporary de-publication

Where a complaint is serious and arguable, and leaving the content up in the meantime risks real harm, we may temporarily un-publish the content while we investigate. It stays hidden until we reach a decision.

Temporary de-publication is not an admission that the content is unlawful, and it is not automatic. We will not do it for every complaint — that would let any employer silence any review by writing a letter. We are more likely to de-publish where:

the statement is a specific, checkable factual allegation that you say is false;
the content identifies an individual;
the content alleges criminality;
you have provided evidence that materially undermines the review.

We are less likely to de-publish where the complaint is about opinion, tone, or the overall impression a review creates. We will not de-publish a review simply because a complaint exists, and temporary de-publication is time-limited: if we have not reached a decision by the substantive-decision date in section 6, the content goes back up unless it falls into bucket (c) at step 2.

Step 4 — Contact the reviewer

We will contact the author, tell them what has been complained about (quoting the passages), and ask them to:

confirm whether they stand by what they wrote;
provide any supporting detail — dates of employment, contract, payslip, correspondence;
amend or withdraw the content if they accept it is wrong;
tell us whether they consent to their contact details being given to you.

We will not give you the reviewer's identity or contact details without their consent, or without a court order. Pseudonymity is what makes honest reviews possible in an industry where workers depend on employer references and repeat seasons.

Some reviews are published anonymously, with no screen name, avatar or nationality attached. This changes nothing about how your complaint is handled: we still hold the link to the account internally, so we can always reach the author, and we assess the complaint on exactly the same basis. It does mean you may be complaining about content that carries no visible author at all — which is not an obstacle to the procedure, and is not in itself a reason for removal.

If the reviewer does not reply, or cannot be reached, that does not decide the complaint.

We say this plainly because the opposite rule is the obvious way to abuse a procedure like this one. Seasonal workers move countries, change email addresses, finish a season and get on with their lives. If silence meant deletion, any employer could remove any truthful review by complaining and waiting — and the pay information this site exists to publish would be the first thing to disappear. So:

Where the reviewer does not respond, we decide the complaint on the material in front of us, under step 2, exactly as if they had responded and stood by it without adding anything.
If the content breaches our policy or is unlawful, it comes down — silence changes nothing, because it would have come down anyway.
If the content is the author's own account of their own experience and breaches nothing, it stays up. It was true when they posted it and attested to it; not answering an email years later is not evidence that it was false.
If the complaint turns on a specific factual claim and you have provided evidence that the reviewer is not there to answer, we weigh your evidence on its own. Unrebutted credible evidence can be enough to have a claim corrected or removed. Assertion without evidence is not, and an unreachable reviewer does not lower that bar.
Where a factual dispute cannot be resolved because the author is gone, the usual outcome is a contested marker plus your right of reply (step 2B).

We also do not treat an old account as an abandoned one. Reviewers are told when they post that we may need to contact them, and we try more than one route where we have one.

If the reviewer responds and consents to their contact details being passed on, we will pass them to you, your dispute is then between you and them directly, and the content will normally stay up while that plays out. If the reviewer responds, stands by the content, but does not consent to disclosure, we will decide the complaint on its merits under step 5 — and you retain the right to seek disclosure through a court.

Step 5 — Decide

We will write to you with a reasoned decision. Possible outcomes:

Removal — the content comes down permanently.
Partial removal or edit — the offending sentences are removed, the rest stays.
Correction — a factual figure or date is corrected, with an editorial note.
Accuracy note — the content stays unchanged and we add a short editorial note recording the correct position where you have evidenced it (for example, that a pay rate changed on a given date).
Contested marker — the content stays with a visible notice that you dispute it (step 2B).
Right of reply — the content stays, and your response is published alongside it (section 8).
Reviewer's details disclosed — with their consent, so you can take it up with them.
No action — we explain why. This is the outcome where the complaint is about honest opinion, or truthful reporting of a person's own experience, or where you have not identified anything inaccurate.
Referral to the reviewer's account standing — if the review turns out to be fabricated or the person never worked for you, we will remove it, and take enforcement action against the account.

We will also tell the reviewer what we decided.

8. Right of reply — usually the better outcome

If you would rather answer a review than delete it, say so. We encourage this and we will publish your reply.

A right of reply lets you:

give your side, in your own words;
correct a figure or a date;
explain what has changed since — new management, a new pay structure, refurbished accommodation.

How it works:

Send us up to 300 words.
It is published directly beneath the review, clearly labelled as an official response from the business, with the date.
It must comply with our Content Policy: no naming or identifying the reviewer, no speculation about who they are, no threats, no personal attacks, no legal accusations. Attempting to identify a reviewer in a right of reply will result in the reply being refused.
We may make minor edits for policy compliance, and we will tell you if we do.
One reply per review. You can ask to update it if circumstances change.

In our experience a calm, factual employer response does more for a business's reputation than a deleted review does. Readers notice both.

9. Verified employer accounts

We intend to offer businesses a verified account so you can monitor reviews about you and post replies directly. Register interest at support@seasoned.info.

10. If you disagree with our decision

Appeal to us. Reply within 28 days of our decision, saying what you think we got wrong and adding any new evidence. A different review will be carried out where we are able to. Acknowledged within 3 working days, decided within 14 days.
Privacy route. If your complaint concerns personal information, you can complain to the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/) or the Office of the Information and Privacy Commissioner for British Columbia (https://www.oipc.bc.ca/). If you are in the UK or the EEA, you may instead complain to your local data protection supervisory authority.
Court. You may bring proceedings at any time. The governing law is that of British Columbia, Canada — see our Terms of Service. If you intend to bring a defamation claim, please tell us in writing first and set out the words complained of, so that we have a fair opportunity to resolve it under this procedure.

11. Abuse of this procedure

This procedure exists to correct genuine wrongs, not to remove honest criticism.

We will refuse, and record, complaints that:

contain statements we find to be knowingly false;
are used repeatedly to remove truthful negative reviews;
are accompanied by threats or pressure aimed at the reviewer;
follow evidence that a worker has been retaliated against for posting;
are made in bulk against every review of a business regardless of content, with no particulars for each;
repeat a complaint we have already decided, without new evidence;
are made through multiple names, agents or addresses to disguise a single source.

Where complaints from a source are repeated or made in bad faith with the object of suppressing lawful reviews, we may refuse them and decline to process further complaints from that source. In practice that means:

A warning. We tell you which complaints we regard as abusive and why, and give you a chance to answer.
Restriction. If it continues, we will stop assessing routine complaints from you, your staff and your representatives. We will say so in writing and for how long — normally 6 to 12 months.
What we will still always look at. A restriction never applies to content that is unlawful, names an identifiable individual, contains personal data, or is a doxxing, harassment or safety matter. Those are assessed on their merits however many times you have abused the procedure, and whoever reports them.
Appeal. A restriction can be appealed under section 10, and we will lift it if you show us we were wrong.

Being restricted does not deprive you of legal remedies; it means this voluntary procedure is closed to you for a period.

We reserve the right to publish a note on the relevant listing recording that a business has attempted to remove reviews without proper grounds, and to publish anonymised transparency data about complaint volumes and outcomes. Making a knowingly false statement in a statement of truth may also carry consequences for you.

Where we publish such a note, it will state only factual matters — that a complaint was made about identified content, and that we did not uphold it — and we will tell you before we publish it and give you an opportunity to respond.

12. Transparency

We intend to publish an annual summary: how many complaints we received, on what grounds, and what the outcomes were. No complainant or reviewer will be identified. We publish this voluntarily, not because any law currently requires it of us.

13. Copyright complaints

For copyright infringement, include everything in section 4 plus:

identification of the copyright work and evidence of ownership;
a statement that you have a good-faith belief the use is not authorised by you, your agent or the law;
a statement that the information is accurate and, under penalty of perjury where applicable, that you are authorised to act.

Valid copyright complaints are actioned within 5 working days. We operate a repeat-infringer policy: accounts with three upheld copyright complaints are terminated.

14. Contact

Email: support@seasoned.info — subject line "Notice and Takedown"

Postal:

5307 Victoria Drive #1290 Vancouver, BC V5P 3V6 Canada

Please do not use social media, general contact forms, or the site's AI assistant to make a formal complaint — we cannot log or action those, and time will be lost.